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Terms and Conditions

Riding Attire

If you do not have the full riding attire please see below for suitable clothing and footwear. Riding hats are included in the price of your lesson (activity). Riding hats and equipment are also available to purchase. If you riding in your own hat please insure they conform to the current safety standard (PAS 015) and The British Kitemark.

Acceptable Attire:
  • Leggings, tracksuit bottoms, full length comfortable trousers (avoid jeans), boots / shoes with small 1/2 inch heel and smooth sole. Wellies are acceptable as long as they have a 1/2 Inch heel. All weather clothing may be required i.e. raincoat
  • Body protectors are advisable when jumping (but are not compulsory)
Unacceptable Attire:
  • Vest tops (shoulders must be covered), shorts, 3/4 length trousers (legs must be covered), dresses and skirts
Unacceptable Footwear:
  • Flip-flops, sandles, open toe shoes, heels higher than 1 inch or no heel at all i.e. pumps, avoid trainers (unless they have a small heel and a smooth sole)
We advise you wear minimal jewellery (any jewellery worn will be done so at your own risk).

Weather

Riding lessons continue in all weather conditions (at our discretion). Suitable clothing must be brought and worn as necessary. No Umbrellas Allowed.

Photography / Recordings (camcorders)

Due to recent legislation regarding the new child protection act. NO photographs / videos are to be taken if any individual is in the intended shot unless a written agreement is signed by parent / guardian prior to the use of any video / camera equipment on these premises. However Glen Jakes Riding School cannot be held responsible for any photographs taken by others without our knowledge.

Safety

Glen Jakes Riding School has a strict weight limit of 15 stone or 95kg. We reserve the right to weigh riders upon arrival.

Although safety measures are put into force at Glen Jakes Riding School prior to the beginning of any activities, horse-riding is rated as a high-risk sport, and due to this fact we will not be held responsible for any injuries sustained whilst riding at this establishment.

On Arrival all Riders / Visitors must report to Reception / Viewing Area . No Unauthorised individuals are to be waiting in the stable yard area. No unauthorised individuals are to approach horses (unless supervised and authorised by a member of staff). No Running, Shouting, Climbing allowed.

Party Organisers

All parties / special occasions bookings must report to your party organiser at the entrance to the stable yard or reception / viewing area on arrival. All the required information for event participants is on the back of the party invitations, otherwise this would need to be communicated to each participant in writing.

No Balloons, Banners, Umbrellas, or Fancy Dress Attire allowed.

Parents / Guardians / Care Assistants

Participants MUST be supervised at all times. Assistance may be required when participants are riding, we cannot guarantee lead rein assistance. Please ensure suitable footwear and attire is worn. Riders with special requirements may require further assistance.

To ensure safe and interactive sessions, enabling us to provide the optimum care required for each individual rider, the team here at Glen Jakes will provide the guidance, instruction and basic training to those who are unfamiliar with the assistance procedure we require.

Comments

In order for us to continue to provide our clients with an excellent and consistent service we welcome feedback with any comments or concerns. All correspondence is treated confidentially and is greatly appreciated. We have found this a valuable way for clients to be able to liaise with staff on a regular basis, hence providing a happy and balanced atmosphere, and above all a friendly and welcoming place to visit / work. Our aim is to make horse-riding at Glen Jakes Riding School a very memorable experience to be enjoyed by all.

Riders Under Four

1/2 hour semi-private lessons and 1/2 hour walkouts are available for riders under 4 years of age (at our discretion) an additional surcharge of £3.50 will be required due to supplementary staff requirements.

Payment

We accept cheque and cash only. We do not have the facilities to process card payments.

Additional Information

Glen Jakes Riding School reserves the right to change any instructor or horse / pony where necessary. Please note that ponies and instructors may be requested but not booked, as it is not possible to guarantee their availability, even though we do our utmost to accommodate your individual needs by providing continuity and consistency.

Please Note, lesson time includes mounting and dismounting.

Additional Documentation

Below is a list of additional documentation which is included in the Terms and Conditions

Riders Who Require Additional Assistance

Party Additional Terms & Conditions

Cancellation Policy

We require a cancellation policy not only to keep our classes small, but also due to an increasing number of people canceling group / private / semi-private lessons on the day or simply not turning up to a lesson or activity that has been booked. As a business we find this unsustainable.

48 Hours Notice Must Be Given

If less than 48 hours notice has been given, a £5.00 fee will be charged. If less than 24 hours or no notice is given (including illness) the full fee will be charged. We cannot move or transfer any bookings cancelled within 48 hours. This is due to limited places being available, we restrict our number to keep our classes small therefore we are able to provide better quality lessons. To enable us to continue providing this service please ensure you cancel any pre-booked lessons / activities (whenever possible) at your earliest convenience so we can offer the available slot to fellow riders. All Deposits and Pre-Paid Lesson Fees Are Non-Refundable.

* Upon booking you are agreeing to all of our Terms and Conditions *

Please print the registration form and complete prior to your first lesson / activity (if you have not already done so). If you are unable to print the form, allow yourself enough time to complete the form at reception, alternatively you can contact us by e-mail / phone, so we can send one via the post. One registration form per person.

PRINT REGISTRATION FORM

We reserve the right to revise our terms and conditions at any time without notice